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Returns & Exchanges
We accept returns on unused, full-box quantities within 30 days of delivery. Please note that samples and clearance items are final sale.
1
Initiate Request
Contact our support team or use our online portal to request a Return Merchandise Authorization (RMA) number.
2
Pack Securely
Place tiles back in their original packaging and secure them on a pallet if necessary to prevent breakage during transit.
3
Ship Items
Affix the shipping label and drop off the package at the designated carrier or schedule a freight pickup.
4
Receive Refund
Once our warehouse inspects the return, a refund will be issued to your original payment method, minus a 15% restocking fee.
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30-Day Window
Return within 30 days of delivery
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Free Returns
Prepaid shipping label provided
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Fast Refunds
5-7 business days processing